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INFO

FAQ

Where are you located?

We are located in the beautiful Canary Islands, Spain, Europe. We love to create our handcrafted pottery pieces in this inspiring environment.

Yes, we offer free international shipping.

If your order arrives damaged, or simply does not arrive, we will refund the amount paid ;)

Yes, we accept returns. The customer is responsible for return shipping costs. Returns must be made within a maximum period of 15 days. Once we receive the product and verify that it arrives in perfect condition, we will refund the amount of the product.

Yes, we accept custom orders. If you have a specific idea in mind, feel free to contact us and we will work with you to create the perfect pottery piece.

The delivery time varies depending on the product and the place of shipment. Generally, in-stock products are prepared in 2-4 working days. Once shipped, they usually take an average of 10-15 days to arrive.

Yes, all our products are made with safe and non-toxic materials. We use lead-free enamels and other materials that comply with food safety regulations.

You can contact us through our contact form on the website, send us an email to info@presisceramics.com, or if you prefer you can chat with us through instagram @presisceramics. We will be happy to help you with any questions or concerns.