Refoun policy

Our returns policy is governed by Royal Legislative Decree 1/2007, of November 16, which approves the
consolidated text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 Regulation of Retail Trade, modified by Law 47/2002 to adapt it to the European Directive 97/7/EC.

  • At Presis Ceramics make refunds if the customer wishes, for any reason, but it is the customer who covers the shipping costs, once the product arrives and we check that it is in perfect condition we proceed to refund by the same way of purchase.
  • At Presis Ceramics make refunds if the piece has arrived broken.
  • Inform us the same day you received the package.
  • Send us a photograph of the broken piece by email to info@presisceramics.com
  • Once we have confirmed your order number and your details, we will proceed to return the
    money

In order to offer the best user experience, the usual route for returns At Presis Ceramics it is also the online route at www.presisceramics.com.

If the package exceeds 2 kilos in weight or volume, the return costs that will be deducted from the
refund, as established by law, vary according to the costs set by the courier, regardless of whether free
shipping costs have been applied to the purchase. .Based on the current law cited at the beginning of this page, the following are NOT accepted returns:

1. Items that are not suitable for resale. They must be returned in the same conditions in which they
were received, with their original individual packaging and all their labels, in perfect condition. Used items are not accepted.

2. Items identified with the Custom seal: Artisanal, made by commissioned exclusively for the client.


Order cancellations

Orders can be canceled at any time as long as they have not been received. in the preparation or shipping phase. If the order has one or more CUSTOMIZED items, it does not allow
cancellation or return, unless the cancellation is communicated within the first 24 hours from the initial
date of the order.
The order can be canceled in case of delay in the delivery date, which is different from the one provided
on the item itself at the time of purchase.

Presis Ceramics reserves the right to cancel an order in case of:

1. System failure: if errors occur in the order due to errors in the system, it is considered a case of force majeure in which we reserve the right to cancel the order to guarantee the best customer service.

2. Stock error: sometimes, although it is not common, there may be a lapse in synchronization and stock updating due to two or more simultaneous purchases of the same unit. This can happen on items with aggressive offers and high demand. In this case we cannot guarantee the delivery dates of the product and we reserve the right to inform you, cancel the order and refundthe amount immediately.