Termns and conditioms
Seller ID
Pursuant to the provisions of Law 34/2002, of July 11, on Health Services Information Society and Electronic Commerce (LSSICE), the following information is offered:
Commercial name: www.presisceramics.com
- Company name: Presis Ceramics
- CIF: B-81433756
- Registered office: Buganvilla, 1. Telde - Las Palmas de GC
- Social activity: Sale of products and services related to crafts ceramics.
General procurement procedure
For the contract to purchase products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Presis Ceramics.
Purchase validation
Once the purchase has been made, Presis Ceramics will immediately send the user an order confirmation by e-mail. If the client does not agree with the data provided in said confirmation, you can request their modification or cancellation of the order.
In any case, the communication corresponding to the cancellation or modification must be made within
seven business days from the confirmation of the order, through the email info@presisceramics and
provided that the order has not been sent.
Prices
The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in euros ($) and include the corresponding VAT (Value Added Tax) applicable in Spain.
However, in accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax, the transaction may be exempt or not subject to said tax depending on the country of residence of the
buyer and the condition in which the buyer resides. the one who acts himself (businessman/professional or individual).
Consequently, in some cases the final price of the order may be altered compared to what is
displayed on the website.
The invoice is issued with the shipment being accessible and downloadable from the user
account in addition to being sent in PDF format in the confirmation email. of shipping.
Validity of prices and offers
The products offered on the website, and their prices, will be available for purchase while they
are displayed and can be viewed through the website.
Users are requested to access updated versions of the website to avoid pricing errors. In any case, orders in processing will maintain their conditions for 7 days from the moment they are formalized.
Payment Methods
The user/buyer agrees to pay for the products purchased from Presis Ceramics in the accepted payment methods and for any additional amount (including taxes).
Presis Ceramics accepts the following payment methods:
1. Bizum.
2. Credit and debit card.
3. Paypal.
Once the purchase has been made, a confirmation of the contract made will be sent to the indicated email address, which will serve as proof of the operation "Contracting proof", along with a link to these general purchasing conditions, as well as as well as the return policy.
The confirmation of the contract and its supporting document will not be valid as an invoice
that will be sent when the order is shipped.
Delivery conditions
All items in our store at the time of choosing their attributes indicate whether or not they are in
stock. In the event that all the items in the order are in stock and if it has been confirmed and paid before 2:00 p.m., we will do everything possible to have it shipped that same day.
Being delivered within 48/72 working hours from when we confirm that it has left. If the order
is confirmed after 2:00 p.m., it will be shipped the next business day.
If an item is not in stock, it will inform you at all times of the date estimate that each supplier provides us and with which we commit.
In the event that there is an incident in delivery times, it will be informed by customer service, always giving the best solution to the customer and the option, if desired, to cancel the order.
See more details on the shipping costs page.
Cancellations, Returns and withdrawal
Cancellation of an order
You can only cancel an order if it has not yet been shipped. To cancel an order, you must send an
email to info@presisceramics and provide the order reference you wish to cancel.
The refund of the amount will be made by the same payment method chosen at the time of placing
the order.
In case it may be of interest to you, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: htp://
ec.europa.eu/consumers/odr/
Disclaimer
Due to its characteristics, the product does not include support service or assistance to be able to use it, Presis Ceramics is exonerated from the responsibility of providing that service. ervice, although to the extent possible we always try to provide support for any questions.
Presis Ceramics does not assume any responsibility derived from the misuse of the products purchased on our site and, more specifically, Presis Ceramics is exonerated from all responsibility for any risk or loss, personal or any other type, that may occur as a direct consequence or
indirect liability for misuse of any product purchased on this website. This does not apply to a defect or
defect in the factory product, in which case Presis Ceramics has the obligation to correct the problem
by refunding the amount or sending a new product.
Presis Ceramics does not assume any responsibility regarding the purchase decision of any of the
products purchased, leaving this determination at the sole discretion and responsibility of the client.
After-sales service and guarantees
Due to the nature of the items we sell we do not have an after-sales service as such, although we try to answer all your questions.
Customer Service
If you have any incident with your orders, you can contact us in the way you prefer:
To make a claim you can choose between:
Send an email to info@presisceramics indicating in the subject: CLAIM and order number.
Data protection policy
The defense of user data is a top priority for Presis Ceramics responsible for this website.
To obtain complete information about your rights and the data protection policy, visit our Privacy Policy and Cookies Policy pages.
Intellectual and industrial property
Through these General Conditions, no intellectual or industrial property rights are transferred over the Presis Ceramics portal or over any of its component elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available from the public, extraction, reuse, forwarding or use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the holder of the corresponding rights.
The user knows and accepts that the entire website, containing without limitation the texts, articles, images, designs, software, contents (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyright of Presis Ceramics and other registered legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.
Modification of the conditions of use
Presis Ceramics reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.
Therefore, Presis Ceramics recommends that all users read them carefully each time they access the website. Contractors of any of the services offered on this website will always have the General Conditions in a visible place, freely accessible for anyqueries they wish to make.
In the event that any clause of these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these General Conditions.
Presis Ceramics may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by Presis Ceramics or prescription of the action that corresponds in each case.
Applicable law and jurisdiction
These Conditions of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of General Contracting , of April 13, on conditions Law 7/1998, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, to Law 7/1996, of January 15, on the Regulation of Retail Trade, and to Law 34/2002, of July 11, on information society services and commerce electronic.
In accordance with article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer
intervenes as a party will be presumed to have been concluded in the place in which he has his habitual residence. Therefore, in the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit to the courts and tribunals of the User's domicile.
Likewise, electronic contracts between businessmen or professionals, in the absence of
agreement between the parties will be presumed to have been concluded in the place where the
service provider is established.